We understand plans change. This policy explains how cancellations and refunds are handled.
Cancellation charges depend on how far in advance you cancel and the policies of the hotels, airlines and suppliers involved. Specific charges for your trip will be shared in writing at the time of booking.
Where refunds are due, they are processed after deducting applicable supplier charges and are returned to the original payment method. Processing timelines depend on the suppliers and payment provider.
Some elements — such as confirmed flights, visa fees and certain hotel rates — may be non-refundable. These will be clearly identified before you confirm.
In the rare event we must cancel a trip, we will offer an alternative or a refund of amounts paid to us, subject to supplier recoverability.
To request a cancellation, contact us as early as possible using the details on our Contact page. Cancellation takes effect from the date we receive your written request.